Unified Communications
- PBX, SIP trunks, DID routing, extensions
- IVR, ring groups, queues, voicemail, conferencing
- Browser phone, mobile softphone, WebRTC, presence
- Recording, analytics, wallboards, sentiment and summaries
Dispatch and Operations
- Driver mobile workflows, tasks, trips, and stops
- Dispatch console with live map and escalations
- Incidents, damage, safety alerts, panic workflows
- GPS tracking, geofences, PTT, work orders, inspections
Platform domains
Designed as a set of cooperating domains, not a brittle monolith.
Voice Control Plane
Tenant-aware numbering, extension policies, routing logic, queue state, presence, and call lifecycle orchestration.
Media Plane
Conferencing, IVR, voicemail, recording, WebRTC interop, and RTP handling built for independent scaling.
Field Operations Plane
Driver workflows, incidents, GPS, task state, lone worker, panic response, and dispatch resolution.
AI Plane
Summaries, classifications, sentiment, knowledge retrieval, and future AI voice agent patterns.
Partner Control Plane
White-label branding, delegated admin, customer tenancy, trunk governance, and billing boundaries.
Observability Plane
Metrics, traces, logs, call quality visibility, queue health, event lag, and SLA-oriented telemetry.
Next step
See how the TrApp stack maps to your current tool landscape.
Use the industries section to position TrApp against your specific operations environment.